Refund policy

RETURN FOR REFUND OR EXCHANGE
Last Updated: March 23, 2026.

For US purchases nineglowskin.com offers a 30-day satisfaction guarantee on regularly priced items only. All products in an order made using a coupon code, including those for a free product, are not eligible for return. If you are unsatisfied with your regularly priced purchase from nineglowskin.com for any reason within 30 days of your original purchase date, you may return the bottle with the unused portion of your purchase for a refund of the purchase price less the original shipping fees.

If you received the incorrect item or your item was damaged and you'd like a replacement, please email pr@nineglowskin.com.

If you'd like to process a return, please email pr@nineglowskin.com.

Please note that we monitor return activity for abuse and reserve the right to limit returns or exchanges.

We regret that, unless a shipping error was made by nineglowskin.com, we are unable to refund your original shipping costs, if applicable.

Examples of shipping errors include shipment of incorrect product or the product was unusable due to damage incurred during shipping.

We do not offer standard exchanges. Exceptions apply for damaged items, shipping errors, and gifts as outlined below. In the case of an exchange, we recommend you place a new order for the replacement product and we will then issue a refund after the returned goods are received and processed. We do not cover the cost of shipping back the product unless the exchange is due to a qualifying damage or warehouse error. Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout.

To complete your return, we require a receipt or proof of purchase from nineglowskin.com Products purchased from other retailers or other e-commerce sites may not be returned to nineglowskin.com if they are Nine Glow branded products, and will not be credited back, or returned to you. The original retailer must be contacted and their terms and conditions will apply.

SHIPPING INSTRUCTIONS FOR RETURNED PRODUCTS
To return your product, please email support@nineglowskin.com. Once your return is approved, you will be provided a return label. Please note the cost of the return label will be deducted from your refund amount and listed as "handling fee".

Package your return item (bottle, jar, etc) in the product's box (if applicable) and original packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit. Returns of product boxes without product inside will not be accepted.

Please note that you are responsible for shipping costs and the safe return of merchandise. The cost of your return label will be deducted from your refund amount when your return is processed.

TIME TO RETURN
If you process your return within 30 days from the date of purchase and we receive your item, we will refund your original form of payment minus original shipping costs. However, if more than 30 days have passed since your original purchase date, refunds are allowed only in the sole and absolute discretion of nineglowskin.com.

You will receive an email confirmation once your return has been processed. Once your return is approved for a refund and your item is received, we will  process your return. Please allow at least (10) days from the receipt of your item to process. A credit will automatically be applied to your credit card or original method of payment. Please note that your financial institution may take longer to reflect the transaction.

If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we suggest you contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process.

SALE ITEMS AND DISCOUNTED ITEMS
Only regularly priced products may be returned for refund or exchange. All bundles, kits, promotional, sale or discontinued items are final sales and cannot be returned, this includes any products purchased using a promotional code or coupon code. The determination about whether an item is eligible for return is made only in the sole and absolute discretion of nineglowskin.com.

RETURNED GIFTS
If you received a product as a gift and the product was marked as a gift by the purchaser and shipped directly to you, we are more than happy to provide you with an exchange of equal value within 30 days of the original purchase date. We do require an order ID or proof of purchase from our website in order to issue that exchange. We will not replace or issue credits for products not purchased on nineglowskin.com. We recommend you ask for the order ID or have the purchaser's email address available at the time of your request. All other return policies apply. Gifts may not be exchanged for a cash refund. Product credit may not be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at this Site. Merchandise credit will not be replaced if lost or stolen.

RETURNED MERCHANDISE POLICY
We protect the integrity of the products we sell. All returned (used or unused) products are not returned to inventory and are properly disposed of.

UPDATES TO POLICY
All sales on the nineglowskin.com website are subject to the website Terms of Use as posted from time to time. This policy is subject to change at any time. We encourage you to check back periodically for updates if you are a returning customer.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
pr@nineglowskin.com