Cancellation policy

Last UPDATED: March 23, 2026

Some items in our store may be offered to you as a subscription. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries every 12 weeks. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Your subscription will auto-renew at the end of each cycle. If you don't want to renew, you can cancel at any time. To cancel or make changes to your subscription, please email us at pr@nineglowskin.com at least 24 hours before your next billing date. We will confirm your cancellation via email once it has been processed.

For more details on returns and refunds, please see our Refund Policy.

QUESTIONS?

If you have any questions about your subscription or this policy, please contact us at pr@nineglowskin.com.